Rewardable redemption terms and conditions

General terms
1. These are the terms and conditions on which we supply products to you when you redeem your Rewardable. These products can be either gift cards or digital codes and some of these products may also have their own specific terms and conditions which will be either available to view in the product description or via a link within the product description.
2. Please read these terms and conditions carefully before you redeem your Rewardable and submit your order to us. They tell you who we are, how we will provide the products to you, how we may each change or end the contract, what to do if there is a problem and other important information.
3. Rewardable Limited reserves the right to update and change these Terms from time to time, without notice or acceptance by customers, so please check this page regularly for updates and changes. They were last amended on 24th April 2024.
Who we are and how to contact us
1. We are Rewardable Limited, a company registered in England and Wales. Our company registration number is 15185223 and our registered office is at Penrose House, 67 Hightown Road, Banbury, Oxfordshire, United Kingdom, OX16 9BE.
2. You can contact our customer service team via email at support@rewardable.co.uk . If we have to contact you we will do so by writing to you at the email or postal address you provide to us in your order.
3. When we use the words "writing" or "written" in these terms this includes emails and when we use the words "redeem" or "redemption in these terms this refers to redemption of Rewardables.
Our products
1. We may make changes to the products from time to time to reflect changes in relevant laws and regulatory requirements that we are obliged to comply with, to implement minor technical adjustments and improvements which will not affect your use of the products or to reflect any changes made by the supplier of those products.
2. Our products are supplied subject to availability.
3. Rewardables and the gift cards or digital codes that we provide cannot be exchanged for cash and each retailer operates its own policy on issuing change, where applicable.
4. Rewardables cannot be reloaded, resold, transferred, assigned or redeemed for cash. Any attempt to reload, resell, transfer, assign, or redeem a Rewardable for cash shall be void.
5. The funds on gift cards or digital codes are not covered by the Financial Services Compensation Scheme. In the unlikely event of the issuer of the gift card or digital code becoming insolvent some funds on a gift card or digital code may not be available to spend.
6. A Rewardable shall be in effect for a period of 12 months as of the day the Rewardable was sent to you. In the event that you do not redeem the Rewardable within 12 months from the day it was sent to you, it will be cancelled automatically and you shall not be entitled to a refund nor will you be eligible to redeem the Rewardable.
How we will deliver the products to you
1. Once you have redeemed your Rewardable you will own the products and once it has been delivered to you it will be your responsibility.
2. We will not be responsible for any failure or delay in providing the products to you where this happens because the information the purchaser of the link has provided to us is incorrect or incomplete and we may make an additional charge to compensate us for any extra work that is required by us as a result of you having provided incomplete or incorrect information.
3. If our supply of the products is delayed by an event outside our control then we will take steps to minimise the effect of the delay and provided that we do this we will not be liable for delays caused by the event.
Suspension of the contract
1. We may have to suspend the supply of product to temporarily a) deal with technical problems or make minor technical changes; b) update the product to reflect changes in relevant laws and regulatory requirements; and c) make other changes to the product.
Problems and complaints
1. If you have any questions or complaints about the products please contact us. You can email us at support@rewardable.co.uk.
Indemnification
1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contact. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
2. In no event will Rewardable Limited be liable to you or any third party for any incidental, special, indirect, consequential, exemplary or punitive damages whatsoever including, but not limited to, damages for loss of profits, loss of data, business interruption or any other commercial damages or losses arising out of or related to the Service and content contained, including but not limited to the Rewardable, gift promotions, related products and services (this includes but is not limited to the redeemability of Rewardables, codes and/or vouchers or gift promotions), user content, Rewardable Limited content, third party services and/or materials, however caused, regardless of the liability and even if Rewardable Limited has been advised of the possibility of such damages. In the matter of or relating to the use of or inability to use the Rewardable Limited’s total liability will not exceed fifty British Pounds (£50.00)
3. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.
4. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
5. If a court finds part of this contract is illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
6. Even if we delay enforcing this contract, we may enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Miscellaneous
1. The laws of England and Wales govern these Terms and Conditions and by using Rewardable Limited’s services you consent to these terms and to the exclusive jurisdiction of the English courts in all disputes, which may arise. If any of these terms are thought not to be valid or enforceable for any reason, then the invalid or unenforceable provision will be severed from these terms and the remaining terms will remain applicable.